Delivery and Return

At Keviqnfast.com, we strive to provide an exceptional shopping experience from the moment you place your order until you receive your footwear. Please read our delivery and return policies carefully. If you have any questions, feel free to contact us at customersupportline@keviqnfast.com.

Delivery Policy

1. Shipping Options

  • Standard Shipping: Orders are typically delivered within 5-7 business days.
  • Expedited Shipping: Orders are delivered within 2-4 business days.
  • Express Shipping: Orders are delivered within 1-2 business days.

2. Order Processing

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. Once your order is processed and shipped, you will receive a confirmation email with tracking information.

3. Shipping Costs

Shipping costs vary based on the shipping method selected and the destination of your order. The total shipping cost will be displayed at checkout.

4. International Shipping

We offer international shipping to select countries. Delivery times and costs vary by destination. Please note that international customers are responsible for any customs duties, taxes, and fees.

5. Delivery Issues

If you experience any issues with your delivery, such as delays, lost packages, or damaged items, please contact us immediately at customersupportline@keviqnfast.com. We will work with the shipping carrier to resolve the issue promptly.

Return Policy

1. Return Eligibility

We accept returns within 30 days of delivery. To be eligible for a return, items must be in their original condition, unworn, and in the original packaging.

2. Return Process

  • Contact Us: Email us at customersupportline@keviqnfast.com with your order number and reason for return.
  • Return Authorization: We will provide a return authorization and instructions for returning your item.
  • Ship Item: Return the item using the provided instructions. We recommend using a trackable shipping service to ensure your return is received.

3. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds are issued to the original payment method and may take 5-7 business days to appear on your account. You will be notified via email once your refund is processed.

4. Exchanges

If you wish to exchange an item, please contact us at customersupportline@keviqnfast.com. We will guide you through the exchange process to ensure you receive the correct item.

5. Non-Returnable Items

Certain items, such as custom or personalized footwear, may not be eligible for return. Please check the product descriptions for specific details on return eligibility.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item). In such cases, we will cover the return shipping costs.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at customersupportline@keviqnfast.com with your order number and a description of the issue. We will provide a replacement or refund at no additional cost to you.

Customer Support

Our dedicated customer support team is available to assist with any questions or concerns regarding your order, delivery, or returns. Please contact us at customersupportline@keviqnfast.com for prompt and personalized assistance.

Feedback

We value your feedback and are always looking to improve our services. Please let us know how we can enhance your shopping experience.

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Thank you for choosing Keviqnfast.com. We are committed to providing high-quality footwear and exceptional service.